E-Commerce Consultancy
Here is a partial list of the topics that may be covered
during eCommerce consultancy.
Solution Model:
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Business context, IT strategy, and objectives of
project
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Scoping of key business issues
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Overview of architecture, database, & functionality
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Gap analysis (Bespoke functionality)
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Implementation roadmap
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Impact analysis (Benefits, ROI)
Commerce over the Net:
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Shopping basket functionality, product search,
pricing rules, shipping options
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Shipping tracking, “My Account”, email
acknowledgement
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Credit card payments, avoiding fraud
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VAT and currency conversion issues
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Customer service, enquiries, knowledgebase
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Language, globalisation, fonts, browsers,
multi-devices
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Privacy & Data Protection Policy, cookies
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Distance selling directive
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Customer profiling, eMarketing, personalisation,
authentication
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Cross selling, up selling, alternative products,
advertising, affiliate schemes
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Web design, search engine optimisation, site /
product statistics
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XML, EDI, document exchange
Catalogue Creation:
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Structure, Import, Graphics, Spec sheets,
Hyperlinks, Tools
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Authorisation, offline preparation, staging, &
upload
Quality Plan:
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Project Plan
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Reporting
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Test Plan (Usability, Validation, Test cases, Stress
testing)
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Acceptance Test Plan
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Training & Deployment Plan
Solution Architecture:
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Capacity Planning (Storage, Bandwidth, Users,
Responsiveness, Scalability)
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Reliability, Robustness, Availability
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Network Security (Firewall, Anti-virus, Encryption,
SSL)
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Suggested architecture
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Phased growth
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Site monitoring, Backups & Recovery, Trouble
Shooting
Design Model: